FAQs
TOP 5 FREQUENTLY ASKED QUESTIONS
We at Kill Olivia want you to be obsessed with your new stuff.
If for whatever reason you are not satisfied with your order you can return your package within 7 days of receiving it.
Returns are easy and hassle free!- Email us right away and we'll email you a return label. (Free returns over $150.)
- Return it by the due date.
- Once Kill Olivia receives your return, we will check it (takes about 2 business days), and once the return is approved we'll issue your refund.
FREE Standard Shipping on orders over $100 or $8 Express Shipping on orders over $150!
*Shipping automatically applied
SHIPPING RATES & DELIVERY **We’ll cover duty and tax costs on all orders over $500**
INTERNATIONAL SHIPPING
*Shipping automatically applied
SHIPPING RATES & DELIVERY **We’ll cover duty and tax costs on all orders over $500**
| Service | Cost | Delivery Time |
|---|---|---|
| Standard Shipping (Free on orders over $100) | $5 | 6 business days (Please allow 4 - 5 weeks for delivery to Hawaii.) |
| Express Shipping ($8 on orders over $150) | $12 | 2-3 business days |
- HAWAII, ALASKA, PO BOXES, APO/FPO & U.S TERRITORIES
- We accept orders shipped to PO boxes and APO/FPO or U.S. territories.
- Orders shipped to these addresses must be sent via USPS Priority Mail service.
INTERNATIONAL SHIPPING
| Service | Cost | Delivery Time |
|---|---|---|
| International Shipping | $10 | Up to 14 business days Please note: The shipping times shown are from the order date. |
- Please note: The shipping times shown are from the order date.
- A signature may not always be required for delivery and if there is no one available to take delivery our carriers may attempt to leave it in a safe, secure location.
- A card may be left to advise this to you, or to confirm that the parcel has been returned to the local depot. You can then contact them to arrange a new delivery date.
- If you have any further questions related to your delivery, please contact our customer care team.
Great question! Refunds can take up to 14 days. This includes receiving your package and approving it for return. After that, we will refund you ASAP!
- Just to let you know, the items returned need to be in perfect and unworn condition with tags and in its original package.
- We will not refund your order if it does not comply with our return policy.
First and foremost, we apologize for the inconvenience. If you've received a faulty, broken, or the wrong order, please contact us ASAP and we'll get it taken care of for you!